I came across this http://transfinite.dreamwidth.org/215469.html whilst looking through someone's favourites.
Basically, a deviantart user felt offended by changes implemented by devArt, which required users to choose their gender from 'male' or 'female', and the user did not identify with either. Additionally, this was made worse by poor quality of devArt support.
First things first, I read it and honestly, I was disgusted by the type of replies the user got with regards to her issue. They did not address the user's problem nor solve it, but they swept it under the carpet anyways. It felt as if they didn't read their query and gave them an